Privacy Policy

1. Information We Collect

We collect information you provide during registration including your name, email address, phone number, and organization details. We also collect usage data to improve our services.

2. How We Use Your Information

Your information is used to provide and maintain the Platform, process transactions, send service notifications, and improve user experience. We do not sell your personal data to third parties.

3. Data Storage and Security

Your data is stored securely on our servers with industry-standard encryption. We implement access controls, regular security audits, and data backup procedures to protect your information.

4. Data Retention

We retain your data for as long as your account is active. Upon account termination, data is retained for 90 days before permanent deletion, unless required otherwise by law.

5. Third-Party Services

We integrate with third-party services including M-Pesa for payment processing and MikroTik for router management. These services have their own privacy policies governing data handling.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may export your data at any time through the Platform. Requests can be submitted to our support team.

7. Cookies

We use essential cookies for authentication and session management. Analytics cookies may be used to improve Platform performance. You can control cookie settings through our Cookie Policy.

8. Contact

For privacy-related inquiries, contact us at privacy@fastnetcloud.com or through our support portal.